Subject: Language Test - Deepak Prajapati
From: Deepak Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 12:01:35 -0500

| | Foreign Language Screening Test

Name | Deepak Prajapati    /  (0124) 9971487321    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

How much you would like to spent on your purchase.
For Which purpose you want to purchase a car eg.(Personal or Commercial)
How many members in your family so that i can suggest you accordingly.
Which type of fuel you choose eg. (CNG, Petrol, Diesel)

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am living is Gurugram with my family from more than 40 years. Completed my schooling from state board and completed graduation from Kalinga University (Raipur). Having a work experience of 8 years, with top ranking BPO's and MNC companies.
What according to you is the difference between good and great customer service? | According to me a good customer service is just to follow the process weather customer will satisfy or not, but is great customer service there is no place for customer dissatisfaction.Customer should be satisfy with your words and actions.

In 5 sentences please explain what makes you the right candidate for customer service job.

I am having a customer service experience of 8 years.
Never seen any situation when customer escalated an issue occurred because of me.
Always be polite with customer and try to calm-down them if they come with their issues.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Thanks for asking this question because my self also a very big fan of e-commerce shopping.
In today's day to day life e-commerce is a very easy way of purchased product and service. Thur e-commerce portals customer have lots of variety of product and service to choose at a same place. In today's busy life schedule it very hard to go shop to shop and offices to offices for purchasing. Now e-commerce websites are offering replacement and return option for customer for better shopping experience. There is lots of more benefits of e-commerce.

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