Subject: Language Test - Farhaz Baig
From: Farhaz Baig <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 02:48:41 -0500

| | Foreign Language Screening Test

Name | Farhaz Baig    /  (0141) 8107277430    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. Very good morning sir,How can i help you sir?

2. Which type of Car you want to purchase sir?

3. We have a good stock in our showroom right now,and currently we provide discount offer in our showroom sir?

4. Which brand car you would like to purchase sir,in our showroom we will get a different companies here like Hyundai, Maruti Suzuki, Toyota, Tata, Mahindra, BMW and Mercedes.

5. Which one you want to buy sir, please have a look we are here to give you good advice and we can tell you everything about car features.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Hi

My name is Farhaz Baig, basically from Agra(U.P) right now settled in Noida sector104, Hazipur.

I did my schooling from St,Augustine (Agra),Graduated from GLA college (Mathura) and Post Graduated from (Bangalore).

Currently working in the Genpact Pvt Ltd(Noida) as a senior executive, and i am working for Westpac Bank(Australian Bank) in operation Customer Services.

What according to you is the difference between good and great customer service?

Good customer service is something not beyond customer imagination. Good service is something which display an normal act of work.

Great customer service is something going beyond customer imagination,going an extra mile and getting that "Wow" factor inside the customer.

In 5 sentences please explain what makes you the right candidate for customer service job.

Customer Service, Customer satisfaction and customer loyalty are all concept that you should be familiar with if you are in this industry.

Right candidate usually embraces the opportunity to try new ways of doing things.

Right candidate always give good advice to the customer and give 200% efforts to customer.

Right candidate always trying to conveyance customer and satisfy customer needs and wants.

Right candidate keep always calm,positive,good nature,good behavior with the customer.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Consumer shopping habits have changed drastically over the last few years thanks to the explosion of e-commerce. now a days customer want to save time and energy most of the customer prefer e-commerce option. customer  get lots of option when buying product online like product changing policy, new offer rate, discounts, cash back policy ,E-vouchers etc.. So with e-commerce now such an integral part of life, In India today e-commerce in a boom period, everyone interesting to buy product online.

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