Subject: Language Test - SUSMITA SWAIN
From: SUSMITA SWAIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 8 Nov 2020 00:34:24 -0500

| | Foreign Language Screening Test

Name | SUSMITA SWAIN    /  (91) 7377470781    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

+Ask the right Questions to Customer
2) Listen twice as much as you talk ( By immediately following their answers with another question, you risk cutting them off before they have completed their response.
3)Treat every customer equally ( When partners re buying a car together,don't assume one is investing more than more the other. Ask each of them the same questions so everyone feels like a valued part of sales process.
4)Don't be pushy (Instead of asking are you ready to buy ask What can i do to get you to buy today)
5)Avoid using untrustworthy language (instead of telling To be honest with you or i don't want to waste your time, simply be honest with your prospects from the start and you wont have to clarify your statements.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hi I am Susmita Swain from Jajpur Orissa, living in Bangalore Karnataka.In my family there is 5 members including me. My father is Govt employee In High school( Peon) and my Mother is a house wife and My Brother are studying . I have completed my MCA in 2018 from Bhubaneswar TACT,BSC in 2015 and ISC in 2012. I have total of 2 Years of Experience. My first Organisation is KARVY Fintech Hyderabad.There i was as a trainee and i was do Operational Testing in CRA Department after 8 month i have left that company for some health issue. Then i joined Accenture solution pvt ltd till now i am in Accenture i am doing as Content Management (Non Voice Process) and My Designation is Platform Experience New Associate.
What according to you is the difference between good and great customer service? | In my view Good customer is Something Not Beyond customers imaginations. Customer gets his kind of service which is expected from an organisation.. Great customer Service means is something going beyond customers imaginations. Going an extra mile and getting wow factor inside the customer. Its an act which makes an customer amaze.Good means that having good communication skills, soft attitude but Great customer service tells about the smart communication,problem solving and make the customer satisfy with loyal to growth the business.
In 5 sentences please explain what makes you the right candidate for customer service job. | Customer service taught me a very crucial realization that the every service is reflection of a company's vision and mission.My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles. I always make it my goal personalize my interaction with customers to maintain and create new relationship.Effective communication skills, Good sense of humor and Excellent Data entry skills and Attention to Detail skill Multi tasking skills.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E commerce has become the norm in today's world and has revolutionized the ways in which people shop. Consumers have come to expect ease and convenience from online retail interactions, even for traditionally offline transaction based-industries like grocery healthcare and banking.Today 76% of US adults shop online with 16% of people doing so weekly. From a brands perspective,online shopping has become a way to control costs and drive efficiencies. While big brands have adapted more easily to the online landscape, smaller organizations can find it challenging t build a successful online presence that can win customer away from large competitors. As eCommerce and technology undergo rapid change,customer expectations are also transforming. Brands looking to build a loyal customer base must understand how online shopping has altered the customer experience at each touch point.

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