Subject: Language Test - Shivani Verma
From: Shivani Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 14:41:37 -0500

| | Foreign Language Screening Test

Name | Shivani Verma    /  (84486) 02848    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Greeting tha customer
Which car do you want to see Sir
What car were you doing before
Have you seen any brand before?
Do you have a car automatic here then fully automatic.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have a completed my schooling  and pursuing graduation from Delhi University New Delhi i have certificate for customer service associate for GMR new delhi.

What according to you is the difference between good and great customer service?

Know the customer's need
Give him a solution
Follow your guest process
Give him a good service
Inform customer of payment mode benefits

In 5 sentences please explain what makes you the right candidate for customer service job.

Customer interaction
Follow guest process
Greet the customer
Understand the customer
Education tha customer
Solution the customer
Thank you tha customer
Rate if they like our service

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

To discover new products
To locate products and compare prices
To create and manage shopping lists
To make purchases
To review purchases

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