Subject: Arabic Language Test - MAGD ALWAN
From: MAGD ALWAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 7 Nov 2020 00:23:52 -0500

| | Foreign Language Screening Test

Name | MAGD ALWAN    /  (0091) 7009760882    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

We sincerely apologize for the inconvenience caused to you. I can understand how annoying this must have been and this is unacceptable for this is not the kind of services we are expecting our valued customers to experience in Babyshop. I would like to let you know that we will firstly forward your request to the courier team informing them about the the unexpected behaviour you experienced from the delivery person in charge. I assure you that I will follow up with courier team myself right now and request them to speed up with the delivery and put this on priority so that I can update you with a satisfactory resolution shortly.

Regards,
Babyshop Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Please accept our apologies for the inconvenience caused to you. We strive to provide the best services to our customers in Amazon.Though rare, such unexpected experience sometimes occurs. I would kindly request you to provide me with photos of the item you received. After I receive the photos I will then check your order number in the system and compare the color of the item received and the color of the item ordered. If it happened to be that you received a different color, this would definitely be our mistake and be assured that it will be sorted out professionally.

Looking forward to your kind response.

Regards,
Amazon Support Team.

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