Subject: Language Test - Rabiya Jabin
From: Rabiya Jabin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 15:34:20 -0500

| | Foreign Language Screening Test

Name | Rabiya Jabin    /  (110032) 9013464695    / [email-masked]
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer? | I would like to ask the visitor which type of car he wants as per his comfort a race car or office car? second. The question I would like to ask the budget of him to purchase a car? Third question company name like Renault or BMW a kind of brands? The fourth question is what he likes from the showroom available cars a test drive? The fifth question is engine speed or any other custom specifications as per his needs?
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | Hello, My name is Rabiya, I live in Delhi, I have completed my graduation in b.com from Delhi university, I am professionally a customer executive, i am Avery self-disciplined and determined, positive thinking person, I always believe inn positivity.
What according to you is the difference between good and great customer service? | Good service when a customer executive is only provided and behaves according to related assigned task like generally, every worker do, but great services by the executive is when the customer gives you brilliant service feedback and comes to you when he has another query and trusts you at your services.

In 5 sentences please explain what makes you the right candidate for customer service job.

1.I am comfortable while connecting with different range of people to solve their queries.
2.I am a good team member.
3.I can learn fast.
4. I believe in Smart work on real-time.
5. I am a dedicated person towards my task and work.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E.commerce is now everyone sees, it is a backbone of today's business, you can check and research on products and services from the same range to different range at one platform, it.  Is easier to shopping in some minutes, gives you spectacular services like customer care, refund as exchange discounts etc, policies so you can be available next time to come again to buy products, gives you some time free offers and services, time and money savings need fewer efforts to shopping, people can compare price and a see virtual shops online better way to promote business globally to make your products visible to all around the corner of the world. very easy for everyone to shop on some clicks.

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