Subject: Language Test - Rohit Dutta
From: Rohit Dutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 13:27:04 -0500

| | Foreign Language Screening Test

Name | Rohit Dutta    /  (91) 9773645065    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Firstly we ask to the customer which type of car he wants to purchase

2. how much his budget to purchase the car

3. What's the colour he wants

4. Which model and company of car he want to purchase

5. What's the name of car he wants

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I have 10th passed from CBSE delhi Board with around of 50℅ after that i have passed from National institute of open learning school delhi with 48℅ and then i have graduated B.A programme from delhi university and i have experienced in a sales in Andromeda and collection process in HDB financial services and have total 2 years experience

What according to you is the difference between good and great customer service?

Good customer service is - we tell to the customer all benefits for our products and give all correct information to the customer

Great customer services is - we tell to the customer all benefits for our products and give all correct information to the customer and listen to customer carefully which customer wants and give all correctly answer to customer queries

In 5 sentences please explain what makes you the right candidate for customer service job.

1. Listening carefully to the customer
2. Give all information correctly to the customer
3. Convince the customer to give all correct information
4. Give all benefits for our products to the customer
5. Talk with customer properly and with  manners and respectfully

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Nowadays everybody wants to purchase everything by online bcz everybody wants to get everything at our home like food , clothes and everything bcz ecoomerce is the best way to shop by online bcz it save the time , money and everything

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