Subject: Language Test - Prince Malik
From: Prince Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 04:13:06 -0500

| | Foreign Language Screening Test

Name | Prince Malik    /  (+91) 9557298313    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1-Hi, I'm [prince malik]. What's your name? (Remember the names of potential customers and use them throughout the course of the conversation to personalize the interaction.)

2- What brings you in today?

3- Are there any specific makes or models you are interested in?

4- What are the top 3 things you'd love to see in your new vehicle?

5- What is your timeline? (Buying ASAP vs. browsing and waiting)

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am prince malik basically, I am from shamli U.P but nowadays I am living in Sector-22 Noida U.P.

If I'm talking about my educational background I have done 12th from science and now pursuing B.B.A from subharti university.

I'm having experience with yatra.com as a travel expert.

What according to you is the difference between good and great customer service?

Conceptually, the main difference between providing "good" customer service and delivering "great" customer service is that, in the former, you are probably only barely keeping your customer satisfied; while in the latter, you are not only keeping them satisfied-you are also keeping them loyal! This is a very important distinction and one that many services providers do not always "get".

For example, let's say that historically your company and you, as one of its personal "ambassadors"-have been working very hard to keep your customers happy.

In 5 sentences please explain what makes you the right candidate for customer service job.

The key requirements are:

1- Detail knowledge about the product/services you offered.

2-Effective communication skills.

3- Patience to listen to customers.

4- Good sense of humor.

5- Multi-tasking skills.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

The massive and rapid expansion of e-commerce has caused the retail market to change in a number of ways. There is a common perception that consumers prefer e-commerce because they do not want to leave the comfort of their homes. Others believe that e-commerce spells the end for the brick and mortar retail market as we know it today. Both of these are, however, quite far from the truth.E-commerce has caused the retail market to grow itself, as well as encourage the retail market to change and modernize its practices. Below are six ways in which e-commerce has caused the retail market to change.

1-Marketing strategies Exist Online.
2-Retail Employment is Growing.
3-Automation Drives Need for specialization.
4-Some Consumer Habits Are Changing.
5-Data Is a Necessary Tool.
6-Brick and Mortars Are Not Obsolete.

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