Subject: Ticket Assigned - Downloading videos
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 06 Nov 2020 07:58:07 +0000

Hi Pritish Nandi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Downloading videos Hello! This is Mackenzie Betts reaching out on behalf of Ryan from Family Fitness. He is attempting to download videos onto his iPad and the videos are not automatically downloading. When I asked him to go into Manage Downloads, he said that download in process was 0. On the back end, everything appears to be working. He did mention that he purchased a brand new iPad that already had IOS 14 installed, which could potentially be the issue. His iPad is connected to Wifi. Your help is appreciated! https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4099