Subject: Arabic Language Test - Rahul Gautam
From: Rahul Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 6 Nov 2020 01:02:57 -0500

| | Foreign Language Screening Test

Name | Rahul Gautam    /  (91) 8826707136    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi John,

We apologize for the inconvenience caused to you.
This is certainly not the way we work and we are investigating the matter. We will take strict action as per the the company's standard procedure.

However we will try to expedite the delivery process to deliver your product as soon as possible .
Best Regards
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi David,

We are extremely sorry to hear that you have had such a poor experience. Customer satisfaction is always a number one priority for us and we apologize that it wasn't clearly demonstrated to you.

We appreciate the fact that you patiently waited for the product. We are coordinating with our logistics team and you can certainly return the product for replacement within next 24 hours.I apologize again for the trouble we may have caused to you.

Let me know if you have any questions or concerns.

Best Regards
Babyshop Team

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