Subject: Language Test - Pushpa Kumari
From: Pushpa Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 13:06:39 -0500

| | Foreign Language Screening Test

Name | Pushpa Kumari    /  (+91) 9910947710    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1>Choice of car like sports car or normal car.
2>For self or to gift someone ?
3>Any specific color or feature?
4>would you be driving self ?
5>What is your Range ?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am basically from Varanasi. living in Noida. My family includes my father who is retired from defence. My mother is an house maker. we are 3 sibblings, 2 brothers and me. I have done my 10th and 12th from Maharashtra board and Graduation from Mahatma Gandhi Kashi Vidya Peeth, Varanasi. I have also completed "Hardware and Networking" diploma course from Jetking,Varanasi. I have worked as an Telesales executive for superise.com which was an online portal of Real Estate. Then i have worked for DataFlow Services India Pvt.Ltd as an Associated. DataFlow is an Background Verification.
What according to you is the difference between good and great customer service? | The basic difference between good and great customer service is that in good customer service we are keeping our customer satisfied while in great customer service customer is satisfied as well as loyal.

In 5 sentences please explain what makes you the right candidate for customer service job.

1>I have Patience.
2>I think i have effective Communications and Skills.
3>I am full of Confidence.
4>Smart Work.
5>Loyal to the Employer.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Today world has become an E-village. E-commerce markets are booming world wide. E-commerce has become boon for working or business peoples. Every thing is available online. Retailers are associating themselves with any E-commerce company and selling their products easily and are earning great margins. Competition is there in the market and due to this the retailers are bound to deliver best product. More and more people are associating themself with these E-commerce companies. If an customer is not satisfied with any product from retailer he or she can return that product without any problem.
Everything is available on E-commerce sites. from grocery to clothes, makeup to electronics. If someone wants to sell any product then they can easily sell their products. So, its now duty of the retailer to deliver good service to the customer as well as making their products more popular by providing good quality and variety to their products.

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