Subject: Re: ATC form and fields
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 5 Nov 2020 07:04:45 -0700 (MST)

Hello Heta, 

This is updated now, proof of purchase and repair contract still under drop down as there are no option for multi tickbox. However, I am still checking on it. The fileds which are not removable I listed them in the end. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, November 5, 2020 1:39:19 PM 
Subject: RE: ATC form and fields 

Hello Ashish, 

Thank you. It’s starting to look good, but there are a few changes to be made yet. 

Sharing 

- Is it possible to remove the ticket sharing option from the ATC brand/form without removing it from the other brands? If not, it’s not a major issue. 

Customer type dropdown 

Could you please add these entries to the dropdown selection: 

- End user 

- EPOS authorized distributor 

- EPOS authorized reseller 

- EPOS employee 

Product 

- Remove the Gaming products from the dropdown. There will be a list of ATC products to be added later. 

Accessories: 

- Remove the Enterprise accessories from the dropdown. There will be a list of ATC accessories to be added later. 

Customer reason code 

- Remove the field from this form. 

Product Firmware 

- Remove the field from this form. 

Non CC&O Product 

- Remove the field from this form. 

Device ID 

- Remove the field from this form. 

Serial Number 

- Remove the field from this form. 

Spam 

- Remove the field from this form. 

Shipping Address 

- Remove the field from this form. 

Proof of purchase 

- Add Yes and No tick boxes instead of dropdown. 

Repair contract 

- Add Yes and No tick boxes instead of dropdown. 

Process 

- Add Process (SLTR) when RMA approved tick box is selected. 

Please move all the contact details together: Name, Phone, Street (Part 1), Street (Part 2), Postal code, City, State/Province, Country. Company field also seems to be there twice. It should be before the Name field. 

Could you put RMA approved, RMA declined and Repair options below each other and the fields below would only appear, if RMA approved or Repair are selected? Now they are visible all the time. The RMA number field also seems to be there twice. 

Thank you for your efforts and please let me know, if you have any questions. 

From: Ashish Dabral <[email-masked]> 
Sent: 5. november 2020 07:43 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: Re: ATC form and fields 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Heta, 

This is completed. Could you please check ? 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 4, 2020 7:51:29 PM 
Subject: RE: ATC form and fields 

Hello Ashish, 

Yes, it’s not there anymore. Please let us know, once the implementation is complete. 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 4. november 2020 15:01 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sara Aknooni (SRAK) < [ mailto:[email-masked] | [email-masked] ] >; Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ATC form and fields 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hello Heta, 

Thank you for your email. 

I am working on it, I have removed it from gaming brand. Could you please check ? 

Regards, 
Ashish Dabral 

From: "hnyr" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Sara Aknooni, SRAK" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 4, 2020 6:13:58 PM 
Subject: ATC form and fields 

Hello Ashish, 

Do you have an update regarding creating the ATC form? When do you expect it to be ready? 

By the way, we should only have the ATC form in the dropdown selection for the ATC brand. It is now in the gaming brand also. In the ATC brand, the CC&O form also appears in the dropdown. 

Gaming brand with ATC form 

ATC brand with CC&O form 

	

Best regards, 

	

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

	

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cc32be58291e44d26288608d88156189c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637401554093357376%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=JeZRJuqtOJqVZXb%2FXBXCPv%2BVVvSbP6KUJmqs3vdai3w%3D&reserved=0 | eposaudio.com ] · Follow us here 	

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Chnyr%40eposaudio.com%7Cc32be58291e44d26288608d88156189c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637401554093357376%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2Fb%2FDHCCRvyn%2B9et3mliwhx60nbSTepXUsMnG843JHIM%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FEpos_audio&data=04%7C01%7Chnyr%40eposaudio.com%7Cc32be58291e44d26288608d88156189c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637401554093367363%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=dnqphRxUe8a%2FWE5ZCEjtrjVQYKX0pphZ6y33vApSjS4%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=04%7C01%7Chnyr%40eposaudio.com%7Cc32be58291e44d26288608d88156189c%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637401554093367363%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gy1rnxQv0fzkWwuQMFp34g5XEDyFyrVgy9cCp7xrNlg%3D&reserved=0 ]