Subject: Language Test - Deshdeep .
From: Deshdeep . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 07:54:09 -0500

| | Foreign Language Screening Test

Name | Deshdeep .    /  (91) 9810760089    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. I'll ask about the budget of customer.How much want to expend?
2. Which car size the customer would prefer?
3. How much use the customer require?
4. .What would you prefer a petrol car or diesel?
5. When will be buy and payment mode?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Personal:
*I Belong to middle class family,i born in Delhi, currently staying in east Delhi,I have joint family, I'm married,i am 31.
Religion-Hindu.
Nationality-Indian.

Education:
*Graduate (BA) from sunrise college in 2015.
*Done 12th from CBSE in 2008.

Professional:
*I have 1.7 year experience of US backend process it's insurance domain.
Organisation- Exl service.com

What according to you is the difference between good and great customer service? | No major difference.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. Active listening skills.
2. Problem solving skills.
3. Polite talking sense.
4. Punctual for the work.
5. Ownership for the job responsibilities.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Some years back customer went to retailers directly but now customers don't want to go physically they want the solution not their queries at home only.They want solution soon.They want all the documents online.They want door to door service.According to customer they get more benefits from e-commerce than retailers.They want all the service like installation, repair , exchange etc. At their place only.They have many payment options like no cost emi and no down payment options.they can return a product in replacement option.

| |