Subject: Re: Overdue Tickets - EPOS Enterprise
From: Ashish Dabral <[email-masked]>
To: "Sara Aknooni, SRAK" <[email-masked]>
Date: Thu, 5 Nov 2020 05:20:37 -0700 (MST)

Hi Sara, 

SLA is already violated for these tickets, that's why I added them. I will remove them and will send them again. 

Regards, 
Ashish Dabral 

From: "Sara Aknooni, SRAK" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Sent: Thursday, November 5, 2020 5:46:47 PM 
Subject: RE: Overdue Tickets - EPOS Enterprise 

Hi Ashish, 

Please remove the following tickets from this table an resend it. 

These tickets are not overdue. 

	

111341 	

Morris Frost 	

02-11-2020 15:34 	

03-11-2020 13:11 	

10-11-2020 17:00 	

04-11-2020 08:49 

102818 	

Morris Frost 	

16-09-2020 13:04 	

02-11-2020 20:05 	

09-11-2020 17:00 	

04-11-2020 18:36 

110174 	

Morris Frost 	

28-10-2020 17:37 	

02-11-2020 19:58 	

09-11-2020 17:00 	

04-11-2020 18:11 

93239 	

Morris Frost 	

16-07-2020 19:28 	

02-11-2020 19:37 	

09-11-2020 17:00 	

04-11-2020 17:40 

104601 	

Morris Frost 	

25-09-2020 19:40 	

02-11-2020 18:35 	

09-11-2020 17:00 	

03-11-2020 17:57 

105108 	

Morris Frost 	

29-09-2020 15:09 	

02-11-2020 18:02 	

09-11-2020 17:00 	

04-11-2020 16:40 

105128 	

Morris Frost 	

29-09-2020 16:43 	

02-11-2020 17:58 	

09-11-2020 17:00 	

03-11-2020 19:29 

108467 	

Morris Frost 	

19-10-2020 13:35 	

02-11-2020 17:15 	

05-11-2020 17:00 	

04-11-2020 15:27 

	

Best regards, 

Sara Aknooni 
Project Manager 

Global Support and Service 

+45 4470 0124 
+45 7131 4960 

From: Ashish Dabral <[email-masked]> 
Sent: 5. november 2020 12:56 
To: Christopher Kurek (CKUR) <[email-masked]>; Innocent Bohui (INBO) <[email-masked]>; Matthew Broadley (MAEY) <[email-masked]>; Morris Frost (MOFT) <[email-masked]>; Muhammad Ali (MUAI) <[email-masked]>; Temistocles Valdes (TEVL) <[email-masked]> 
Cc: Sara Aknooni (SRAK) <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: Overdue Tickets - EPOS Enterprise 

		

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Hello Team, 

Here is the attached report for Overdue tickets. Please filter your name and update the tickets. 

Regards, 
Ashish Dabral