Subject: CSAT empty value for agent
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Thu, 5 Nov 2020 12:11:17 +0000

Hello Ashish,

Could you please investigate, why there are a lot of CSAT survey results that are not assigned to an agent "empty value", even though the tickets are assigned to different agents?

This is not a high priority task and you can also start with it after your holiday.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S * Industriparken 27 * DK-2750 Ballerup * Denmark

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