Subject: Language Test - krishan singh
From: krishan singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 04:29:44 -0500

| | Foreign Language Screening Test

Name | krishan singh    /  (201306) 9540017794    / [email-masked]
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer? | I will ask the budget , about color , for how many persons they want like 4 seater , 6 seater or above than that, what features they want and engine strength and i will ask you want in petrol or diesel.
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am krishan kumar singh and i am 26 years old , i have completed my high school and intermediate from yadu public school , which is in sec 73. where i used to live initially . now i live in greater noida sec 03. recently i have given my 3rd year exam and now i am waiting for my result . i have approximately 3 years experience in BPO field . initially i worked in i energizer in samsung process for 1.8years later on i joined the tech mahindra where they selected me for escalation department and i worked there for 1.1 years . Then i decided to do something my own so i opened a shop i was running it was totally new experience and work for me some how i ran for some time then because of this lockdown i had to closed my shop ..now i don't have any job and business.
What according to you is the difference between good and great customer service? | In my opinion in customer service you need to  update the services , rules and keep changing that because those who don't change the services towards the customer they can not do business for long time . because now days customer has multiple option he can go any where it is your job to retain your customer every single time and he will only come to you , when he will get best services and assistance by the process end. If you are not providing new offers , discount , new option to customer its mean you are not doing something new which excite the customer.
In 5 sentences please explain what makes you the right candidate for customer service job. | first of all i have experience of customer service so i know how to handle customer escalation over on call or an email secondly i know how things work in this sector , i can easily work in night shifts and can come on holidays and off days , apart from this i am punctual person and i can also extend the time after my shift in company need that by my side .
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | now days everything is available on online  e commerce platforms and customers have multiple option which he can't get on a retail shop ,if customer wants that then he has to visit many shops and which consume a lot of  time , but through online portal you can save your time and you get hundreds of brands on same page , where you can easily pick the right product for you , except this you get refund/exchange option . in case you get the wrong product or if you have any issue or product is not as per details then you can raise a return request , also you get the customer assistance 24/7 and these services a retailer can't provide you , also is beneficial for customer because you get the best deals and offers. company deliver the products in very short time by the courier . one more thing i would like to add here because of ecommerce now we have multiple option for purchasing any product and which give directly benefit to the customers.

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