Subject: Language Test - shiva shrivastava
From: shiva shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 02:46:06 -0500

| | Foreign Language Screening Test

Name | shiva shrivastava    /  (91) 7452819238    / [email-masked]
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer? | first one i itnroduced myself after that  i will ask him about the features  which he wants in his  new vehicle and then show our collections an let him know aboout  features.
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Shiva shrivastava.I'm from Auraiya(U.P.) but currently i'm here at Noida.Recently i completed my graduation.I have 6 months experience as  a  tellecaller in vision india Pvt. Ltd.
What according to you is the difference between good and great customer service? | conceptually,the main difference between providing good custommer service and delievering great customer service is that,in the former,you are probably only barely keeping your customer satisfied;while  in the latter,you are not only keeping them satisfied you are  also  keeping them loyal !!

In 5 sentences please explain what makes you the right candidate for customer service job.

I think these are the skills for the right candidate
1. A Good listener.
2. JOb knowledge(Product knowledge)
3. Proffesionalism skillls
4. Good  communication skills
5. Patience

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop  form anywhere,anytime.They no longer have to wait until stores hours to make  a purchase. while the ability to research and shop online has been arround for a while.Mobile has taken eCommerce to the next level.

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