Subject: Language Test - Aman Kumar Singh
From: Aman Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 02:04:09 -0500

| | Foreign Language Screening Test

Name | Aman Kumar Singh    /  (+91) 8218327299    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1- Are there any specific model you are interested in?
2-For what purpose you are buying the car like commercial, business or family ?
3-What features are you looking for in your new car?
4-How do you pay i.e. by cash or finance?
5-What did you dislike your current vehicle?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am Aman Kumar Singh. I have done MBA in Marketing in 2015 from UP Technical University. In graduation I have done B.Sc. in Physics and Mathematics from MJP Rohilkhand university, Bareilly. I also have work experience of 2.5 years in a e-commerce company i.e. Shopclues.com (from Nov 2015 to May 2018) in customer support profile. Currently I am not working.
What according to you is the difference between good and great customer service? | In my view good customer service means that the customer should very satisfied from the service whereas great customer service means not only the customer is satisfied but also become loyal to your service.

In 5 sentences please explain what makes you the right candidate for customer service job.

I am very patience person which is very much necessary for a good customer service representative.
Quick learning is also required for a good customer service representative.
Punctuality- Providing resolution to customer on time so that customer will be satisfied.
Positive attitude helps in bringing positive result for the company asa well as for the customer.
Communication skill is the most important skill required in a customer service representative.
These five qualities I have, which makes me suitable for customer service job.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | In today's scenario e-commerce companies are expanding their business as compared to offline retailers. In terms of customer expectation, e-commerce has changed the overall perspective. Customers are more aware and more attentive. they can easily check prices and other benefits provided by other service providers. E-commerce has totally changed the expectation of customer. Now customer can easily switch from one company to other company. They have variety of options to choose from as compared from limited offline retailers. They can choose the service from any part of the country. They also can compare easily between two or more service provider. E-commerce has also create huge competition in the market and the customer is benefited.

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