Subject: Language Test - Majid Mushtaq
From: Majid Mushtaq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 5 Nov 2020 01:25:14 -0500

| | Foreign Language Screening Test

Name | Majid Mushtaq    /  (91) 6005296922    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.First of all a good salesman should introduce himself then ask the name of the customer to personalize the conversation and ask questions like what brings you here today? This would help the salesman to dive deep inside the customers buying psyche to produce the profitable results for his company.

2.Are there any specific makes and models you're interested in?

3. What features does your current vehicle have that you would still like to have in your new car?

4. What are the top most things you'd love to see in your new car?

5.Are you planning to pay cash or finance the vehicle?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I belong to a middle class family from Kashmir. We are a family of five members; parents, one sister followed by younger brother and myself. After completing graduation from Kashmir University I went to Dehradun to purse MBA and in 2016 I completed my MBA degree. I am carrying 15 months of work experience in international chat support from Concentrix. I truly believe that working with Concentrix was great learning for me. I enjoyed my time out there and was doing well before family problem put end to my journey with concentrix.

I must admit that working in customer support helped me to balance the different things in life accordingly. Interacting with customers was always fun and passion of mine and still remains the same. I am hoping to get a good opportunity to work with brand name so that I can move swiftly in my career by keeping the past story aside.

What according to you is the difference between good and great customer service?

Good customer service often centers on delivering or slightly exceeding what customers expect from your company and its services. In contrast, great customer service requires that you go above and beyond customer expectations. Perfectly ordinary interactions with customers, with a core focus of providing sound solutions, preferably at the very first instance, is what you need for the success of your business and is a act of great customer service.

Customers are always willing to return the love they receive when it's consistent, rather than extending an occasional act of great customer service, constantly good customer service will add to the the total customer experience and benefit the business. Let's not forget great customer service only comes from good customer service.

In 5 sentences please explain what makes you the right candidate for customer service job.

I am goal oriented and career oriented person with the right set of skills.

2.I'm carrying experience in the related field which makes my profile bit stronger as I'd like to contribute to the growth and success of a business with my experience.

3. I'm good learner and flexible enough to adapt and adjust myself as per the situation.

4. I possess a tendency to work in a high pressure environment with right set of mental toughness.

5. I am honest, sincere and dedicated person with 'go good' approach to become a valuable asset for the company.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Ecommerce has become the norm in today's world and has revolutionized the ways in which people shop. Consumers have come to expect ease and convenience from online retail interactions, even for traditionally offline stores.

Today 45% of Indian adults shop online. From a brand's perspective, online shopping has become a way to control costs and drive efficiencies. With the introduction of more purchase channels, new payment technologies are crucial to streamlining the customer experience and making it easier to re-order items. As e-commerce and technology undergo rapid change, customer expectations are also transforming. Brands looking to build a loyal customer base must understand how online shopping has altered the customer experience at each point.

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