Subject: Language Test - Mohammad Faraz
From: Mohammad Faraz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 13:44:57 -0500

| | Foreign Language Screening Test

Name | Mohammad Faraz    /  (+91) 7060448927    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

What would you like to see ?
What budget car are you looking for ?
What size would you like to buy like to buy a 5 seater or 8 seater ?
What color are you looking for ?
Are you looking for a diesel car or Petro one ?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Currently working in Authbridge Research and Services Pvt LTD as an associate,

Previously worked as an CCE in Cogent e Services Pvt. Ltd.

Highschool from CBSE Board

Three years diploma in mechanical engineering

What according to you is the difference between good and great customer service?

A good customer will try to resolve the customer issue by rectifying and probing with customer ,

A Great customer will try to resolve the customer issue by rectifying and probing with customer and will show empathy and ensure that customer is satisfied by the service provided by an individual

In 5 sentences please explain what makes you the right candidate for customer service job. | I am a quick learner and have experience of customer service and potential to handle customer queries and come up with a solution
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E - commerce has completely changed the expectation of a consumer for service from retailer as it has completely changed the scenario for consumer and retailer with the comfort zone and increase in profit

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