Subject: Spanish Language Test - Archit Agarwal
From: Archit Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 11:57:35 -0500

| | Foreign Language Screening Test

Name | Archit Agarwal    /  (91) 9793793037    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Concern,

We’d like to offer our sincerest apologies for any inconvenience this caused. Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this instance- and that’s unacceptable.

I sm researching this issue now and will be in touch within 12 hours with any options that may exist for making it right. If you’d like to speak immediately, you can teach me at (contact number)

Sincerely
Archit Agarwal

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Concern,

Regret for the inconvenience caused. I can understand how frustrating it must have been to be expecting something and receive something different.

After looking into the issue, I’m pleased to be able to offer you the following options:

Option 1 : Exchange of the product
Option 2 : Coupon in return of product
Option 3 : Refund of product

I’ll take your lead on how to proceed from here, but I hope one of these solutions will help make up for the challenges you’ve experienced.

Sincerely,
Archit Agarwal

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