Subject: Tech Support Candidate - Bikas Pathak Biaks
From: Bikas Pathak Biaks <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 11:30:14 -0500

| | Tech Support Test

Name | Bikas Pathak Biaks
E-mail | [email-masked]
Phone Number | (+91) 9717515980
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 66 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rsystems | Sr. TSE | Still working | 36000
Previous Employer 1 | Hcl | Jr engineer | 26 April | 24000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection, second I will try with other websites are working or not, third I will try with another browser. fourth I will try to reset the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open phone Bluetooth and search the Bluetooth device on my phone and try to pair it.then we will make sure Bluetooth device on an ready to connect Then it will connect if it is not far more than 10 mtrs.
What according to you makes you a good candidate for customer service or technical support job? | We need to be as polite as we can and try to understand one thing that we are tech savvy but customers are not, so we need ti deal with it accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |