Subject: Language Test - Varun Pal
From: Varun Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 11:16:20 -0500

| | Foreign Language Screening Test

Name | Varun Pal    /  (+91) 9953309849    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Q.1 Which type of car you are looking for like SUV or MUV?
Q.2 Is there any car you have already shortlisted?
Q.3 For which purpose you are looking for a car, like for Travelling in Mountains, adventures or for Cities?
Q.4 In which Trim level you are looking like LXI, VXI or ZXI?
Q.5 What will be your budget?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is varun pal, I live in G.T.B. Nagar IN North Delhi. I have done my graduation from Delhi university in Bcom(Hons). I have 1.4 years of experience in total. My firstjob was in Allsec Technologies pvt. ltd. as Customer care executive, in inbound process of OLX. There we used to get calls from olx user's who were facing issues related to OLX website and application. I worked in Allsec for almost 9 months then i have met with an accident so i have to left my job. then in February 2020 i have joined in OLX India pvt. ltd. as an Associate lead qualification in Real Estate department, Where we used to call potential OLX user's who were willing to buy property in certain location, so pitch registered dealer's property in the desired location of the customer, if he is satisfied with the details we have shared with him over the call then used to arrange a sales call for them.
What according to you is the difference between good and great customer service? | When you sympathies a customer regarding his concern that is called a good customer service, but when you empathies(Provide resolution after sympathizing) him.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. I have already worked in customer service, so i know how to handle a customer, no matter how much difficult he is.
2. I am very patient and calm. If a customer representative is calm in his own so he can make the customer calm too.
3. I am good listener, i can help him better if i know the problem well.
4. I can communicate with customer clearly, i can make him understand our point of view we are not the situation to help him or whatever the reason is.
5. I can solve the customer's problem, in the limited time, as a customer service representative one should solve customer's problem efficiently.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | After the introduction of E-Commerce consumer's expecting more discount from retailer. what they are getting from e-commerce websites are very huge discount, also timely sales, but retailer's are not more capable to provide discount as much like e-commerce websites. Consumer sometimes askes retailers also to deliver the product to their doorsteps. Consumers expecting small retailers to charge amount through online mode as they buy from e-commerce websites even for a lowest denomination.

| |