Subject: Language Test - Mohammad Atif
From: Mohammad Atif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 10:11:45 -0500

| | Foreign Language Screening Test

Name | Mohammad Atif    /  (+91) 8077951272    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. For what purpose are you buying the car?
2. Do you have any specific model to buy in your mind ?
3. How much is your budget?
4.what are your colour preferences?
5.what is your fuel preference?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My Name is Mohammad Atif. I am from Seohara, A small town of U.P.
Currently I am living in Delhi from last 4 years.
I have done graduation in 2015. I have been working with EXL Services from last 3 years and 3 months and now I am looking for a job change.

What according to you is the difference between good and great customer service? | A good customer service is when we provide all the services he needs on time to the customer. But a great customer service is when we provide all the services he might be needed proactively.

In 5 sentences please explain what makes you the right candidate for customer service job.

I can understand customer's problem.
I am good in connecting with the people so I can understand the needs and desires of a customer. I think like "if I were he what would I needed"

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Consumer shopping habits have changed drastically over the last few years because of the explosion of eCommerce.
online shopping is quickly becoming a preferred way to shop for consumers around the globe.
eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.
Now consumer expect best quality products in minimum amount. They expect fast delivery free installation and esy EMIs options in the payment method.

| |