Subject: Tech Support Candidate - PRABHAKAR YADAV
From: PRABHAKAR YADAV <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 07:29:24 -0500

| | Tech Support Test

Name | PRABHAKAR YADAV
E-mail | [email-masked]
Phone Number | (+91) 9125471661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NOIDA SEC 134
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | SGPGI Lucknow | Telemedicine Technician | 31/03/2020 | 15000
Previous Employer 2 | MLN Medical College, Prayagraj | Computer Operator | 28/05/2018 | 10500

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to open new tab in my browser and check other website is it running or not. If Not, then I have to check my internet connectivity using command prompt with ping a DNS like 4.2.2.2. If its running well then i have to restart my system and clear all cookies and cache data and try again for open website. If still website is not open some time its server issue or your bowser's security issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on of Bluetooth speaker.
2. Unlock your phone
3. Go to setting
4. Tap on Connection
5. Tap on Bluetooth Option and turn on.
6. Tap on Pair New Device
7. Wait for display your Bluetooth Speaker Name
8. Now Tap on bluetooth Speaker Name.
Your Bluetooth Speaker Connected

What according to you makes you a good candidate for customer service or technical support job? | Technical Support Job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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