Subject: Tech Support Candidate - chandra prakash sharma chandra prakash
From: chandra prakash sharma chandra prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 07:11:53 -0500

| | Tech Support Test

Name | chandra prakash sharma chandra prakash
E-mail | [email-masked]
Phone Number | (+91) 8881372056
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Uttar Pradesh (Meerut)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Conet solutions | Network engineer | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - As a computer user i need to to check the ip address on my computer is correct or not or my lan card is working fine or not.

Step 2 - we need to ping our default gateway ip address if i got the reply then ok otherswise default gateway interface is down or wrong default gateway ip address is assigned to my computer.
Step 3 - make sure there will be internet connectivity.

Step 4 - I need to check my physical connectivity to the default gateway.
Step 5 - if everything is ok. we need to restart our computer.
Step 6 - again everything is fine then may be i blocked for the perticular site using (ACL) or the website is possible down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - open the bluetooth feature on both device.
Step 2 - search for bluetooth speaker in mobile phone.
Step 3 - if i got the the name in the searching list click to pair if not then wait for searching.
Step 4 - confirm pairing with Bluetooth speaker to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

1- communication to user must be in a proper manner.
2- handle the case of user on priority and fix it as soon as possible.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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