Subject: Language Test - Anshul Sahni
From: Anshul Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:48:51 -0500

| | Foreign Language Screening Test

Name | Anshul Sahni    /  (201301) 8851937015    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. We will assist him by asking what kind of car visitor looking for purchasing.

2. We will ask the budget from visitors in a polite manner so we can show it accordingly.

3. We will ask if they having any kind of priority like colour, model etc.

4.we will ask him about some brands of his choices.

5. we will ask him is visitor want to pay though emi Or cash?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is anshul sahni lives in greater noida with my family. I belong to a nuclear family with modern and liberal values. I am not graduated yet as persuing. I am having 2 years of experience In voice and chat process. My last company was ienergizer and process was yatra. Com. That was a sales process of travel. I am well knowledge in gds, crm, fare rules. Due to. Covid-19 the process was ramdown and company had served the notice to all employees of yatra.

What according to you is the difference between good and great customer service?

Good customer service is if we will be able to solve their queries as per the process.

Great customer service is that we will understand first what a customer exactly want and listen to their problems and ensure them to not face this challenges again and give appropriate solution and do the same because customer service is easy but great customer service is that when our customer will satisfied with our service.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. I have a learning capablity.

2. I'll always keep the deep knowledge of the process.

3.I am a good listener

4. Able to handle situation very calmly.

5. I can manage the customer service with a good handling and in a positive way and always able to get happy face after that.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

E commerce has brought the shopping experience via computers and mobile devices. It changed the way of shop.

Whatever consumers order online, they get what they want. They get the faster service also.
E-commerce impacts retailers on a range of issues from investments to organization.

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