Subject: Language Test - Manu Gawri
From: Manu Gawri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:41:04 -0500

| | Foreign Language Screening Test

Name | Manu Gawri    /  (+91) 7014944843    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Good Morning Sir/Ma'am
Greetings of the day
1. What can my company do to better serve your needs?
2. How satisfied are you with our products/services?
3. What value do we provide?
4. What are your biggest challenges?
5. Is there anything else you'd like to add?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I, Manu Gawri, basically from Pilibangan, Rajasthan. I have done my Graduation in b.Sc. Non-Medical. I have started my job as a Customer care executive in the DishTV process and continued my work in another service in the non-voice process. I have 4 years of experience in BPO service.
What according to you is the difference between good and great customer service? | The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. I am having excellent communication skills.
2. I know how to deal with customers and how to treat them.
3. My main focus is to deliver proper information to customers about the company's product and how we are dealing with it.
4. My first priority is always  to resolve customer's problem and give them satisfactory answer.
5. I am right candidate for customer serive job because I know how to be patient with irriate customers.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Consumer shopping habits have changed drastically over the last few years thanks to the explosion of eCommerce. Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe. Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. In the US, according to Walker Sands Communications’ The Future of Retail Report 2018, 46 percent of consumers prefer to shop online. E-Commerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.

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