Subject: Language Test - Mohsin Ali
From: Mohsin Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:37:35 -0500

| | Foreign Language Screening Test

Name | Mohsin Ali    /  (91) 7007732004    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1- Hello, How are you Sir/Madam?
2-How can i help you Sir/Madam, If you want to buy a car i will surely show you all the models and explain these specification that will make you easy to choose to buy a car
3-Are there any specific makes or models you are interested in?
4-What features does your current vehicle have that you would still like to have in your new one?
5-What are the top 3 things you’d love to see in your new vehicle?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is Mohsin Ali, I am from farrukhabad, My Father's name is Musarraf Ali, My father occupation is agriculturing,I have 5 siblings,I have done my B.Tech in Mechanical Engineering from Lucknow, I have an experience of one year and six month in Bpo sector as a CSA and SME and also work as a flour support thats all about my background
What according to you is the difference between good and great customer service? | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal

In 5 sentences please explain what makes you the right candidate for customer service job.

1-My passion is always to deliver an uncompromising service to customer's while sticking to the company's corporate principles.
2-I always make it my goal to personalize my interaction with customers to maintain and create new relationships.
3-Effective communication skills.
4-Patience to listen customer.
5-Good sense of humor.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | Consumer shopping habits have changed drastically over the last few years thanks to the explosion of eCommerce.Where shopping in a store was once the predominant way to shop, online shopping is quickly becoming a preferred way to shop for consumers around the globe.eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.

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