Subject: Language Test - Rajendra Choudhary
From: Rajendra Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 06:18:42 -0500

| | Foreign Language Screening Test

Name | Rajendra Choudhary    /  (+91) 8178690938    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.What is your occupation?
2. How often you go for a ride with family?
3. How much is your budget?
4. What is your color preference?
5. When do you want the car?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | I am a graduate, having 6 years of experience in customer service, customer operation and client servicing. I completed my graduation in  2011 from Magadh University and scored an "A" grade. I am married and last year I became a father with twins boys.
What according to you is the difference between good and great customer service? | Good customer service is when customer satisfaction level is so- so-  that they will keep it within themselves, But great customer service is when the customer is delighted with the experience that they would love to share with friends and families.
In 5 sentences please explain what makes you the right candidate for customer service job. | I am a good human being or I try to be one as much as possible. I have a good deal of understanding of people's problems and help them in some way. I like to listen patiently and respond to them affectionately.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E-commerce has brought a larger platform for the user to choose varieties of products from various suppliers in one place. It has been a time-saving experience for the users as they now don't have to visit the retailer and can shop from their home or office. Along with many facilities, the user can buy and return or exchange their product with no hassle.

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