Subject: Language Test - RAMU VISHWAKARMA
From: RAMU VISHWAKARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:55:25 -0500

| | Foreign Language Screening Test

Name | RAMU VISHWAKARMA    /  (+91) 9997880428    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

The questions I would ask to the visitor are as follows.

1. What type of car you looking for?
2. What is your budget for the car?
3. What facilities you want in the car?
4. How many seater car you want?
5. What type of benefits you are looking for ?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My Name is Ramu Vishwakarma and I am from Ayodhya, Uttar Prades, India. I have done B.Tech ( Electronics and communication engineering) graduation from UPTU university. Currently I am working in Paytm, Noida as as associate operations. My work is here to do the merchant onboarding, deals creation and making that deals live on Paytm site. Also,handelling deals and gifts card escalation from the CST team via sales force and emails.
What according to you is the difference between good and great customer service? | According to me when we take the issues of the customer on the regular basis via chat process then this is good customer service but when we take the issues on call as well as on chat then I think it makes great customer service.
In 5 sentences please explain what makes you the right candidate for customer service job. | In Paytm I am working as a L3 who gives the final resolution to the CST team and the same think is conveyed to the customer by the CST team so I think this makes me the right candidate for the customer service job.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | E- commerce companies are the best for the customers because it gives them products directly to the customers on their houses so customer do not need to visit anywhere, it saves the time and travelling consumptions of the customers. Now days people do not to have much time, we all are busy in our life and at every moment we want to save our times, so e-commerce companies save the time, gives good benefits to the customers which changed the expectations of the customers. Now days everybody wants good product in lessor prices and e- commerce company is giving that benefits to the user and that the same thing user wants.

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