Subject: Language Test - Sumit Sinwal
From: Sumit Sinwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:44:35 -0500

| | Foreign Language Screening Test

Name | Sumit Sinwal    /  (87006) 02807    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Ok here are my top 5 questions :-

1.what budget segment are you looking for sir ?

2. What are the basic needs you want to achieve from your car ?

3. How many seater car fit with your family condition ?

4. How often you would like to go for vacation road trip in car ?

5. What is your favourite colour of want to have for your car ?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My self Sumit sinwal and i have given my last year bachelor of arts exams and now waiting for results. My last work experience was as a customer support executive in a MNC logistic . Where i use to solve customer query by chat and call. Along with coordination and follow up of shipment with our logistics partner like Bluedart and Ecom . So i have habit of multi tasking and effective and efficient working .
What according to you is the difference between good and great customer service? | A good customer service is something where we provide customers the resolution of there problem in mean time and be up to the problem only . While in great customer service we always provide some extra feedback to customer regarding there problem and listen to there query properly and always try to make points in which customer actually emphasis so that we can provide more enhance outcome to customer.
In 5 sentences please explain what makes you the right candidate for customer service job. | I always try to listen customer properly as i wants to learn more on customer core issue and try to provide most appropriate resolution . And my last company's manager  always told us even if the query or problem by customer is irrelevant and not solvable still try to be a good ear to the customer to that they can have the believe that there is someone in the company to here to you always which makes up the credibility of the organisation
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | In the era of internet and new high tech technology the efforts in all aspects been cover up to a major extents from 1miles to hands , now everything becoming easy and convenient and in such scanerio the mind set of people is becoming used to that ease and they expect same from service that retailers provide . So it's a very important aspect to provide services as good as the product and product as good as the services . Easy convenient and flexible these are the key points that every customer service needs to met to provide a set of good time for customers and make there time and things worthy.

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