Subject: Tech Support Candidate - AYAN DUTTA
From: AYAN DUTTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 05:41:29 -0500

| | Tech Support Test

Name | AYAN DUTTA
E-mail | [email-masked]
Phone Number | (91) 8076120418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | JINDAL X | CUSTOMER CARE EXECUTIVE | 31/07/2020 | 15000
Previous Employer 1 | RADICAL MINDS PRIVATE LIMITED | CUSTOMER CARE EXECUTIVE | 02/11/2019 | 15000
Previous Employer 2 | INTECH PRIVATE LIMITED | TECHNICAL SALES EXECITIVE | 14/10/2016 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will open task manager and I will click on end task to stop all the applications
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click on the Bluetooth option from the phone setting and after that click on search for new devices and after that pair the blue tooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Must be having good command on the product
Must be polite enough to handle all the queries of the Customer

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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