Subject: Language Test - Sandeep Sharma
From: Sandeep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:57:42 -0500

| | Foreign Language Screening Test

Name | Sandeep Sharma    /  (+91) 9871584009    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

First of all we will welcome the customer and make customer much familiar with us so that customer will be comfortable to share his requirement. Then we would ask the customer
for purpose and uses to buy a car. Would they want to buy a commercial or personal car. We will also confirm with the customer is there any specific model you are interested in. We will also confirm the features they want in there new vehicle. We will also confirm there planning to pay cash or finance the car.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | As you know my name is Sandeep Sharma and i am working with BPO sector from last 5 years. I have done my intermediate qualification from CBSE board. I have 5 year of experience with different organizations. My hobbies are make new friends and learn new things. Rest of my resume i love to cook food for my friends and nearest one.
What according to you is the difference between good and great customer service? | We can define good customer service as we provide customer requirement to them and give them satisfaction. But in great customer service we earn there loyalty too.
In 5 sentences please explain what makes you the right candidate for customer service job. | As I know in customer service first we have to sympathize them. Then we have to listen to the customer to know problem. Them we have to empathize to the customer that we are here to help them and we will surely resolved there issue as soon as possible. In last according to process we will resolve the issue and share the feedback with customer and will try to satisfy them.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

In today's generation we all know that this an online generation where E Commerce platform or we can say online shopping is grooming every day. A big number of customers are doing online shopping and they are also satisfied with this platform.
For the offline consumer who are doing shopping through retailers, we can change there thought and expectations regarding e- commerce through several points.
As in retail shopping customer have to visit to the retailers and if they are not satisfied in there first shop then they have to visit to another shop.
In this process they waste lots of time and energy. But in online shopping the whole shop there hands they can choose, they can select and shop with in few minutes. In online shopping they save there visit charges and more important they save there time.
In offline shopping if customer want to buy clothes and mobile they have to visit different shops to buy them but in online shopping they can buy both things through a single platform.
In offline shopping they can get limited offers and discounts but in online platform they will get discounts new schemes.
In offline market there is no refund policy but in online shopping customer get easy to return and refund policy. They can also exchange the product easily.
In offline shopping most of the payment should be done through cash only but in online platform you can pay cash, card, net banking and the best thing in online shopping payment you can get EMI options too in some selected products.
The most important thing is customer service and customer satisfaction, and they will get it in only online platform where customer executive is available to help them.
So as per the above few points we will try to change the expectations of consumer for service from retailers. If they will know the value of time and extra expenses of money then they will definitely come to e-commerce platform and shop happiness.

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