Subject: Language Test - Arjumand Yousuf
From: Arjumand Yousuf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:33:34 -0500

| | Foreign Language Screening Test

Name | Arjumand Yousuf    /  (+91) 9650033247    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1. Can you tell me have you choose any particular model or not?
2. Are you looking for a second hand car or brand new?
3. What is your budget for buying a car?
4. What all features you are looking in a car?
5.  Would you like to buy a car on cash or
finanace.

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I did my Gradutaion in 2011, after that I came to Delhi and started my career with V solution as customer care associate. I worked there for three years. Then I joined Mattsen kumar as quality analyst, I work there for 18 months.

Then I joined Silverskills and work there for 3 years. Due to Covid 19 I lost my job.

What according to you is the difference between good and great customer service?

the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied  you are also keeping them loyal!

Good customer service is something not beyond customers imaginations. Customer gets his kind of service which is expected from an organisation, but customer had something more in his / her mind in terms of getting service. Good service is something which displays an normal act of world.

While great customer service is something going beyond customers imaginations. Going an extra mile and getting that “ Wow “ factor inside the customer. It's an act which makes an customer amaze.

In 5 sentences please explain what makes you the right candidate for customer service job.

1. "Because I have the experience and expertise in the area of customer support that is required in this position."
2. I'm a very motivated worker.
3. I'm fast learner and I'm not new to customer service.
4. I can handle customers queries on call, over chat and on mail as well.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Today, 76% of adults shop online.
Ecommerce has become the norm in today’s world and has revolutionized the ways in which people shop. Consumers have come to expect ease and convenience from online retail interactions, even for traditionally offline.
As ecommerce and technology undergo rapid change, customer expectations are also transforming. Brands looking to build a loyal customer base must understand how online shopping has altered the customer experience at each touchpoint.

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