Subject: Re: LSM Joining Case Test - Suyash Shukla
From: Suyash Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:33:17 -0500

| | LSM Joining Case Test

Name | Suyash Shukla
E-mail | [email-masked]
Phone Number | (+91) 9794605500
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I have selected the blurb no 4 as it was so detailed and exact reply to the question asked by client. This also have an positive reply which is most important for a client to satisfy, without marking any negative sentence which I found on blurb no-3
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service are just meeting the client needs as per the SOP but good great customer service is meeting the customer needs beyond their expectations with human touch so that he will not called us again for the same query.

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