Subject: Language Test - CHITTIMALLA ANVESH
From: CHITTIMALLA ANVESH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 04:02:26 -0500

| | Foreign Language Screening Test

Name | CHITTIMALLA ANVESH    /  (91) 8247839994    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

First we have to greet the customer and has to make a good impression towards the customer before starting the conversion and probing the details. Below are the major scenarioes need to be probed of customer's requirement:-

1. Why customer is planning to buy a new car.

2. When customer is planning to purchase the new car.

3. Have to confirm whether customer has his own vehicle.( If customer has his car, we can highlight the customer about the advantages of new car over the current car.)

4. Have to ask the customer the mode of payment like cash or finance.

5. Have to probe whether customer is looking for specific models or intrest in budget,requirement and who is going to drive the vehicle most of the time and for what purpose (business, pleasure, family).

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Anvesh. I have completed my 10th from Sharada high school with aggregate of 86% in 2011 and Diploma in Electrical and electronic engineeting in 2014.I have some strong work experience that will help me with this job if I am successful.  I worked for 18 months in Vcare care call centers Ind Pvt Ltd. (5 months as Senior chat asscoiate and 13 months as Quality analyst).
I am seeking to gain position in an area where my skills will be challenged and being a committed team player, want to be a part of renowned organization to contribute towards the growth of the organization, based on my expertise and to further my personal capabilities by learning from the new exposure within the structured frame work of the organization.

What according to you is the difference between good and great customer service?

Good customer service refers to customer service that meets the desired and expected standards or performance measures in a business.
Great customer service is where an associate assist the customer and solve the relevant queries of customer and also provide some selfhelp link or additional information which makes customer gets every query solved whic makes customers more satisfied and loyal.

In 5 sentences please explain what makes you the right candidate for customer service job. | I consider myself as a true professional for customer service and  what makes me so confident is my passion for providing a great service. My determination to ensure that everyone is satisfied and my willing to own a problem and see it through to the end  and offer solution. Being a customer service agent means being ready to deal with different people who share diffrent attitude and social skills. Your positivity not to take anything person or get moody, especially if you have to deal with people goes along way as an agent and I believe that I am very patient while dealing with people.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Customer expectations have been steadily rising over the past two decades in line with the growth of online retailing. Advancements in e-commerce have created a "want it now" environment and if online retailers cannot meet these expectations, they won’t be able to keep up with their competitors from around the globe.

Customers also expect companies to provide immediate assistance when required. The "want it now" environment extends to customer support and if you do not answer customer's questions straight away and resolve their issue in a timely fashion, we are not going to survive. At present generation, e-commerce changed the lifrstyle of human by the way that no person need to go out to purchase any item. They can purchase any item from any part of the world within their finger tips.

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