Subject: PC 310, Mic unresponsive
From: EPOS Global Support <[email-masked]>
Cc: Ashish <[email-masked]>
Date: Wed, 04 Nov 2020 08:53:11 +0000

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You are registered as a CC on this support request (111597). Reply to this email to add a comment to the request.

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Jessica Chen, Nov 4, 2020, 8:53 UTC

Dear Jeffery,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 111597** for your inquiry.

We are sorry for this.

We are checking now, will reply to you very soon.

We wish you a nice day!

Best regards,
Jessica Chen
EPOS Global Support

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Jessica Chen, Nov 4, 2020, 8:52 UTC (private)

**_CASE SUMMARY_**

**Contact person**: def cuk
**Email**: [email-masked]
**Product name**: PC 310
**Number of Products**: 1
**Issue**: Mic unresponsive
**Current status**:
1) Customer got a replacement PC 8 USB from Ticket 84967.
2) Customer complained if not what he wants, he wanted to have a stereo plug, not USB headset.
3) Will apologize to customer and reply to him we are checking.

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def cuk, Nov 3, 2020, 20:26 UTC

This is a follow-up to your previous request #84967 "PC 310, Mic unresponsive"

The headset that was sent was NOT what was promised.

What was sent was the a USB headset not a stereo plug headset like was offered.

I want a headset with stereo plug not a usb connector.

This headset is completely useless to me

Have fun stormin' da castle! - Miracle Max - "The Princess Bride"

 On Tuesday, October 13, 2020, 9:56:14 AM CDT, EPOS Global Support <[email-masked]> wrote:

 ![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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