Subject: Language Test - Ankit kumar Pandey
From: Ankit kumar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:09:08 -0500

| | Foreign Language Screening Test

Name | Ankit kumar Pandey    /  (+91) 8076353351    / [email-masked]
Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer? | First of all greeting to the customer. After that say to sitting and then asked him to what is the expectation regarding car and what is the planing investing criteria and then to providing serveries according that. give complete information about that car like as specification, latest technology, mileage etc. Offer to test drive and other things like policies if you do not have enough money still u buy that car with help of EMI and loan etc. And also you make a trust to the customer that in future i always with you for any kinds of services regarding that car.
Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is ankit kumar pandey. I belonlg  to sultanpur(U.P.). I have one brother and one sister.my father is farmer. i have done my schooling from sultanpur with 65%.i have done my graduation in mechanical engineering stream with 79% from UPTU. I am currently working in card expertise india pvt. ltd.as sales & marketing customer care executive where i deal with different  fields like credit card, loan,Insurance etc.
What according to you is the difference between good and great customer service? | the main difference between good and great customer service  is that in the former,you are probably only barely keeping your customers satisfied while in the latter you are not only keeping them satisfied. you are also keeping them loyal.

In 5 sentences please explain what makes you the right candidate for customer service job.

there are some important skills required for good customer service which is given below-
1-Patience
2-Attentiveness
3-good communication
4-Knowledge of the product
5- good time management
6-Ability to read customers.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | their are some useful point that is in e-commerce consumer have to searh multiple product without any restriction. And select with own wishes. on this platform different -2 types of product available.in this way you can save your time and money also.you have got many offers. In retailers sometimes you have limited option and you bother to choose them. some times cost also matter. so thats why e- commerce changed the expectation from retailers.

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