Subject: Language Test - Juhi Juhi
From: Juhi Juhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 03:00:11 -0500

| | Foreign Language Screening Test

Name | Juhi Juhi    /  (91) 6393672568    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

1.Hi, I’m [insert your name here]. What’s your name? (Remember the names of potential customers and use them throughout the course of the conversation to personalize the interaction.

2.What brings you in today?

3.May I ask why you are thinking about buying a new car?
4.Are there any specific makes or models you are interested in?
5.What features does your current vehicle have that you would still like to have in your new one?

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is juhi I am from Varanasi I have completed BBA+MBA in HR/Marketing, I have experience of 1.5 year from policybazaar as an Associate Sales Consultant in the investment department where I was handling outbound calls and part of customer service also.

What according to you is the difference between good and great customer service?

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal! This is a very important distinction – and one that many services providers do not always “get”.

For example, let’s say that, historically, your company – and you, as one of its personal “ambassadors” – have been working very hard to keep your customers happy.

In 5 sentences please explain what makes you the right candidate for customer service job. | The ideal candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers

Consumer shopping habits have changed drastically over the last few years thanks to the explosion of eCommerce.

Where shopping in a store was once the predominant way to shop, online shopping
is quickly becoming a preferred way to shop for consumers around the globe.eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop.

This article is an exploration of the most impactful ways that eCommerce has changed consumer shopping habits.The biggest impact eCommerce has had on consumer shopping habits is that consumers can shop from anywhere, anytime. They no longer have to wait until store hours to make a purchase. While the ability to research and shop online has been around for a while, mobile has taken eCommerce to the next level because shoppers can use the device at any point during the sales cycle.

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