Subject: Language Test - Warid waran
From: Warid waran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 02:03:15 -0500

| | Foreign Language Screening Test

Name | Warid waran    /  (110092) 6206936142    / [email-masked]

Please answer in grammatically correct ENGLISH the following situation: You are working for a car company as sales representative. You have a visitor in showroom who wishes to purchase a car. What 5 questions would you ask the visitor to determine what would be a good choice for that customer?

Greet him gently,introduce yourself. Make him comfortable.
1 what brings you here
2 are there any specific model you looking for
3 what do you dislike about ur current vehicle
4 how much is ur budget
5 what are the top 3 things you will love to see in ur vehicle

Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My self warid waran from Delhi. I did my  10th Nd 12th from bihar i did my graduation from ihm bhubnashwer as bachelor in hospitality management .after that i was associated with lalit group of hospitality for 3 years as a customer service representative. And i just left my job last month that is October.
What according to you is the difference between good and great customer service? | There is difference between good and great customer service,good service when you satisfied your custome in positive way. whereas great service is make ur customer satisfied and keeping them loyal to ur company.
In 5 sentences please explain what makes you the right candidate for customer service job. | I think i have good interpersonal skill with decent communication skill. I know how to get business from customers .how to convince them for my product.
In 200 - 300 words please describe how has e-commerce changed the expectations of a consumer for service from retailers | The biggest impact e commerce has had on consumer shopping habits is that consumers can shop from anywhere anytime. They no longer have to wait untill store hours  to make a purchase. You will get everything online. And now a days where people dont wanna go out for smal small things, ecommerce doing best for them. They are giving various discount on purchasing.

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