Subject: Arabic Language Test - Abdul Sathar
From: Abdul Sathar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 4 Nov 2020 00:06:51 -0500

| | Foreign Language Screening Test

Name | Abdul Sathar     /  (+96) 549062309    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Our sincerest apologies

We sincerely apologize to you for the delay in delivery of the product(id:9643039489 ) you ordered with us. Due to irregularities in the delivery department, this inconvenience has been caused to you.

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have equipped our departments with more number of staffs and within the next 24hours you will receive your order.As a small token of honor and as a mark of apology we offer 10% discount to you on your next purchase order with us.

To ensure that this crisis does not take place in the future again, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us. We would appreciate your support on this matter.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Our sincerest apologies

Dear Customer,

We are conveying our sincerest apologies for the delivery of incorrect shipment to your address. We started a formal inquiry in this regard and discovered that the error happened at one of our fulfilment centers and the wrong order was recorded in your name. We have instantly taken steps to correct the error and instituted counter measures which will prevent the occurrence of such an error in future.

You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier. So, to make up for our mistake and your loss, we decided to provide you the ordered product at only half the price and refund half of your payment.

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