Subject: Tech Support Candidate - Rahul Tiwari
From: Rahul Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 23:15:34 -0500

| | Tech Support Test

Name | Rahul Tiwari
E-mail | [email-masked]
Phone Number | (011) 7503070251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GHAZIABAD
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sri Aurobindo society | MIS EXECUTIVE | 31/3/2020 | 14000
Previous Employer 1 | ICICI Bank | Sales officer | July 2018 | 14000
Previous Employer 2 | Netambit | Process associate | December 2017 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the web address (URL) in the address bar to make sure you're going to the right webpage.
If you are, try to open the same webpage on another computer connected to the same network.
If you can't see the webpage on any computer, check if you're connected to the Internet. If you are, the webpage might be down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | technical support job is good for technical background. which have good technical knowlege about software asa well as hardware
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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