Subject: Tech Support Candidate - Ravi Kumar
From: Ravi Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 12:31:06 -0500

| | Tech Support Test

Name | Ravi Kumar
E-mail | [email-masked]
Phone Number | (886) 0116070
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Varimile technologies | Technical support | Till date | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I ll see whether there is no internet connectivity issues happening.
I ll open website on any other browser.
I ll check whether website is not blocked or server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 On bluetooth
Step 2 scan bluetooth devices to pair.
Step 3 once pair option appear I ll pair the devices.
Step 4 once pairing is done. Mobile phone is connected with speaker

What according to you makes you a good candidate for customer service or technical support job?

A good listener.
A person who can understand customer issues and do action needed to fix it.
An ability to fix any kind of issues with confidence.
A good customer handling skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |