Subject: Tech Support Candidate - Chandan Pant
From: Chandan Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 12:18:59 -0500

| | Tech Support Test

Name | Chandan Pant
E-mail | [email-masked]
Phone Number | (110091) 7838646913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur Vihar phase 2
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smart Systems Solutions Pvt. Ltd. | Customer Support Engineer | Working now | 15678
Previous Employer 1 | Irvine Infocom | Desktop Support Engineer | 10 Feb 2018 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First have to check internet is working or not if not then check the browser if there restriction on browser like block the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on the Bluetooth in phone and as well the speaker then go to the bluetooth settings on phone then try to search the speaker name and then connect it.
What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills and have good experience in technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |