Subject: Arabic Language Test - Muhamed Nishab
From: Muhamed Nishab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 09:51:12 -0500

| | Foreign Language Screening Test

Name | Muhamed Nishab    /  (91) 9961767496    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer with order id 9643039489

I’m very sorry you had this experience with our courier team. I apologise for all the inconveniences we have caused you. It’s always important for us to maintain our trust and to provide hurdle free services  with utmost satisfaction. The negative experience you had with our courier team is unacceptable.
I’ve passed this on to my team. I’ll reach out the courier service directly to make the delivery fast and I ensure you that you’ll receive your order within the next 24 hours.
we’ll make sure we get better as we grow and learn. We appreciate your time. Thank you for your patience and let me know if i can help you in any way.
I apologise again for any inconvenience.

Nishab
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer
I am sorry to learn that you have received a different product and the delivery was late and you also had a negative experience with our support team. The experience you had with our team is unacceptable.
I sincerely apologise for all the inconvenience you had with our team.
We are prioritising the issue you are facing with our service and our team is already working actively to resolve the issue.
It’s always important us to make sure that our customers are receiving the best quality service.
I’ll reach out to the support team to make all the arrangements for your exchange.
We’re proud that you have selected our company as your service provider, we’d like the opportunity to resolve your concerns and earn your continued trust.

I apologise again for any inconvenience.

Best regards
Nishab
Customer Service Representative

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