Subject: Re: LSM Joining Case Test - Trishla Dutt
From: Trishla Dutt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 08:42:58 -0500

| | LSM Joining Case Test

Name | Trishla Dutt
E-mail | [email-masked]
Phone Number | (91) 8588994274
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I have selected above blurb , as i feel it contains each and every info which needs to be hear by customer .
Its the most satisfying blurb , as it talks about the exact address , tracking details , emails alerts , monitoring the order, cross checking about the reciever's address etc.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference as per my opinion between Good and Great customer service is
1. If customer said its a Great service , then we can say that customer is fully and completely satisfied with the answers or services .
Likewise , if customer says it's a Good service , we can presume that somewhere we lacked in delivering our best , adding on the customer feels its a good service , but it could be great if they will hear what they expects.

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