Subject: Tech Support Candidate - Satyendra Pratap Singh
From: Satyendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 08:08:08 -0500

| | Tech Support Test

Name | Satyendra Pratap Singh
E-mail | [email-masked]
Phone Number | (091) 8400770695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chhatarpur new delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Centre for Development of Telematics | Apprenticeship trainee | 16 June 2020 | 12000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Ping to gateway
2- Ping to website
3- if website is not pinged then we find ip address of website using nslookup command
4-Now ping to ip address of website,if this pinged then problem in DNS
5-If ip and website address both pinged then we check browser settings
6-To check LAN card connectivity
7-Network adaptor
8-Firewall settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on to both mobile phone and bluetooth speaker
2-Turn on to bluetooth of mobile phone
3-Search nearest device
4- Connect with desiered bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Candidate must be able communicate with different languages.Candidate must have good technical knowledge, troubleshooting experience and interpersonal skills.Candidate should be quick learne and decent in nature
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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