Subject: Tech Support Candidate - Shiv Prakash Shiv
From: Shiv Prakash Shiv <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 07:57:00 -0500

| | Tech Support Test

Name | Shiv Prakash Shiv
E-mail | [email-masked]
Phone Number | (91) 9125141995
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | D-136 New Ashok Nagar Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
VDI

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support Engineer L2 | 22June2020 | 19 k
Previous Employer 1 | Hindustan aeronautics limited | System administrator | 7Sept2019 | 15k
Previous Employer 2 | Jeet infotech | Desktop support Engineer l1 | 20July2018 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It's  probably a proxy issue.
Maximum company blocks these websites.
Go to start run Ncpa.Cpl open proxy setting and allow these websites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly on the speaker.
Change the blutooth mode
Turn on your phone bluetooth
Search the speaker name in your phone
Tap the speaker name
It will be paired.
Connected

What according to you makes you a good candidate for customer service or technical support job? | In a professional way i will provide fast resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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