Subject: Tech Support Candidate - shashank tanwar
From: shashank tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 07:31:13 -0500

| | Tech Support Test

Name | shashank tanwar
E-mail | [email-masked]
Phone Number | (91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | blitzpath | technical Expert | till date | 30000
Previous Employer 1 | scert | IT professional | 2019 | 36000
Previous Employer 2 | T&M | consultant Engineer | 2017 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check address of website
2. check connectivity.
3. Check network adapter.
4. Check LAN cable
5. PING
6. Restart Router.
7. Coplaint to ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch Speaker ON
2. Switch BLuetooth ON
3. Switch ON Bluetooth on mobile
4. PAIR / CONNECT

What according to you makes you a good candidate for customer service or technical support job? | I have got qualification and experience for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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